All the answers you need!

The minimum age requirement to check-in at our Residences is 21.

There is no reception at our Residences. We like to keep things personal. We meet all of our guests face to face during a personal check-in and offer 24/7 phone support.

Check-in is at 03:00 pm. We do not have a reception at our Residences, however, we consider it very important to welcome you there at your preferred time. Please call (+31 20 30 80 295) us 30 minutes before your arrival, so we can head over to the apartment and check you in. You can request an early check-in or late check-in the day before your arrival. Please note that early check-ins are based on availability.

Check-out is at 11:00 am. You can leave the keys on the table and close the door behind you, as we will normally not be there during your check-out. Feel like sleeping in? You can request a late check-out of 13:00h for an additional € 30,-. Please note that a late check-out should be requested the day before your departure and is based on availability.

The city tax at Residences is 10% of the turnover, excluding VAT.

We do not have luggage storage at the apartment. Storing your luggage after your stay can be done at various locations throughout the city.

Yes, there is a security deposit of € 350,- per stay. The amount will be authorized on your credit card upon arrival & will be released after check-out. Depending on your bank it can take up to 7 days to get the deposit back in your account.

We accept Visa, Mastercard & American Express.

We love pets, but unfortunately, we can’t host them for stayovers. Guide dogs are always welcome.

We all know Wi-Fi is important to get things done or to scroll through our Instagram, so we assure you a free and fast connection anywhere in your den.

Please note that it is not allowed to smoke in or around the apartments, including the private terraces, patios, balconies and nearby playgrounds.

In some of our Residences, you can take a bath. Go to www.residences-amsterdam.com/apartments to discover which apartments have a bathtub.

Checkout www.residences-amsterdam.com/apartments to see which apartments have a balcony or private terrace.

Stay-over cleans are done once every 8 days. Please tell us your preferred cleaning day in advance, so we can arrange this for you. Additional cleaning is possible at € 30,- per clean.

Let us know in advance if you need one & we will make it happen. Please note that a baby cot and baby chair are based on availability. The price for a baby cot is € 15,- per night and a baby chair is free. The baby cot and baby chair are based on availability. Please note that there is no bed linen for the baby cot in the apartment, so you need to bring this yourself.

Some of them do. Check out www.residences-amsterdam.com/apartments to see which Residences have a dryer/washer combination.

Yes, so you will have everything you need to create your favourite dish or try out some new ones!

Unfortunately, adding an extra bed to an Apartment isn’t possible. Please be aware that it is not allowed to receive any guests in the apartment or building that are not registered during check-in.

Yes, of course, we do! Let us know in advance how many and when you need the bikes, so we can arrange this for you.

Unfortunately, we do not. If you need a taxi, we would like to recommend our preferred and sustainable partner HUN, who can be reached 24/7 at +31 (0)88 800 78 87.

If you want to use public transport in Amsterdam and beyond, the public transport chip card (OV-chipkaart) is used for travelling by tram, bus, metro and train. The most convenient option for visitors travelling within Amsterdam is a disposable 1-hour card or day card (valid from one to seven days). 1-hour tickets can be bought from the conductor or driver on the tram or bus. Day tickets can only be bought on the tram. Tickets are valid across the whole Amsterdam network from the first check-in, allowing you to take as many journeys as you wish within your chosen time frame.

In our Residences we do not serve breakfast. Luckily, there are many breakfast spots in our neighbourhood

Because there are so many amazing restaurants & bars in our neighbourhoods, our Residences do not have any. So… go outside and discover!

Where to start… because we have some many! Just ask one of our colleagues and they will tell you all about their favourites.

Yes, there is! Reach out to reservations@cityden.com for your short stay rate.